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Barrister Albania is looking for various positions Hardware Technicians

You will be responsible for:
· Troubleshooting by performing an inquiry, triage and diagnose that leads to the repair of our customer’s computer, printer and/or server over the phone
· Making the correct part determination for the repair
· Providing remote Help Desk Support to our customer’s and field technicians
· Notating and updating cases accordingly and accurately
· Making outbound calls to our field technicians for case information

To be successful in this role you will have:
· Experience with general PC hardware and/or networking
· Working knowledge of commercial or residential printers/scanners
· Strong problem solving skills with an ability to handle difficult customer calls
· Ability to multi-task and work in a fast-paced environment
· Comfortable with being on the phone all day
· Ability to touch type at 35-40 wpm
· Professional interpersonal and communication skills providing excellent customer service