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Job title: NMC Engineer

Department: Network Management Center
Reports to: Head of the Department
Authorization: Management Board
Date:September 2017

Job Description:
Member of a team of shift workers staffing the optical network management centre, responsible for monitoring transmission systems and for carrying out proactive routines, maintenance tasks.

Duties and Responsibilities:
- Act as a member of the NMC shift team within the NMC Control Room.
- Use the various management tools to monitor the Transmission systems managed from the NMC, in order to detect failures and alarms.
- Use the diagnostic and test facilities of the various management tools to localize the cause of the failure or alarm.
- Lease with Field Support staff, customers and in order to ensure that service is restored efficiently in line with Service Level Agreements, following a network failure or alarm.
- Perform proactive routines and maintenance tasks on the platforms and systems, as laid down in NMC Procedures and Practices, or as directed by NMC management from time to time.
- Ensure all fault information, and any corrective actions taken, are recorded in the Remedy Trouble Ticketing system.

Qualifications:
Bachelor of Science in Engineering or Computer Science

Work Experience:
- Formal training in telecommunications, or related subject, or relevant on the job experience, gained as an assistant technician within the NMC.
- A minimum of two year’s operational experience in a Network Management Center environment.
- Good technical training or on-the-job experience of switch, transmission or data networks.

Personal skills:
- Good interpersonal, organizational skills
- Analytical skills
- Work as part of a team
- PC skills

Knowledge:
- Knowledge of Network topology
- Sound knowledge of transmission principles
- Understanding of customer base & Service Level Agreements
- Knowledge of the NMC Fault processes and procedures
- Sound knowledge of the Remedy application

Other:
Excellent verbal and written communications.
Fluent in English

The interested Candidates can send their CV-s in the following address within 15 October 2017.