Pėrshkrimi i punės

Main Roles and Responsibilities:
· Serves customers in a timely and efficient manner according to the Bank’s standards. Services may include account status information/ statements, deposits, withdrawals, payments and foreign exchange.
· Processes cash and cheques for deposits or withdrawals to or from accounts held at the Bank, in accordance with policies and procedures of the Bank relating to customer identity verification, authorization limits and compliance; ensures collection of any relevant fees and enters relevant transactions into the Bank’s system records.
· Accepts payments, including payments for loans/cards, cash and electronic payments to third parties, in accordance with policies and procedures of the Bank relating to customer identity verification, authorization limits and compliance issues; ensures collection of any relevant fees and enters relevant transactions into the Bank’s system records.
· Is responsible for the secure processing of transactions including authenticity of banknotes, completeness and accuracy of data, documents and inputs related to cheques and other vouchers, compliance with security measures.
· Sees for the integrated qualitative servicing of the clients and seeks to explore, during the transactions, cross selling opportunities; uses the Customer Management System, ensures accuracy and completeness of the clientele’s records, and takes action on any system flags; informs and trains customers on the Bank’s alternative channels (i.e. ATMs, internet and phone banking) where appropriate.

Interested candidates should sent their CV at the e-mail address: NBGAL.HR@nbgal.groupnbg.com, within Monday, October 09, 2017