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The PLAZA Tirana is looking for a SPA Receptionist

POSITION PURPOSE:
The Oblivion Spa Receptionist offers assistance and manages customers by offering a friendly and efficient service. She is responsible for creating a warm and welcoming atmosphere for all customers, with the main purpose to maintain and to attract new customers.

Knowledge of SPA and Hotel standards and Company’s key objectives and vision plan.
Establish excellent communication with guests and co-workers.
Keep a clean and welcoming environment to attract guests.

Duties:
1. Welcomes guests with courtesy and by smiling.
2. Offers 5-star service at all time.
3. Reports on guest reactions.
4. Promotes special packages or promotions.
5. Performs SPA tours for guests and explains how to properly use the facilities.
6. Books treatments and assigns rooms. Accommodates special requests whenever possible.
7. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
8. Understands room status and room status tracking.
9. Knows room locations and types of rooms available.
10. Knows treatment and product menu and rates.
11. Knows cancellation procedures.
12. Performs cashier related functions like posting charges to guest accounts, currency exchange and end of day operations.
13. Uses proper telephone etiquette.
14. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
15. Attends department meetings.
16. Reports any unusual occurrences or requests to the manager or assistant manager.
17. Knows all safety and emergency procedures, is aware of accident prevention policies.

Requirements:
1. University Degree;
2. Fluent in Spoken English. Other languages will be an advantage;

If you do fulfill all the mentioned criteria please send your application with a photo to the email address: hr@plazatirana.com
Only suitable candidates will be contacted through phone or email address.

Thank you!
Human Resources Department