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We are looking for a qualified team leader to manage our English and Italian telemarketing teams and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.
As a team leader, you will be the contact point for all team members, so your communication skills in both languages should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
Ultimately, you should lead by setting a good example and engage the team to achieve goals.

Duties:
•Create an inspiring team environment with an open communication culture
•Set clear team goals
•Delegate tasks and set deadlines
•Oversee day-to-day operation
•Monitor team performance and report on metrics
•Motivate team members
•Discover training needs and provide coaching
•Listen to team members feedback and resolve any issues or conflicts
•Recognize high performance and reward accomplishments
•Encourage creativity and risk-taking
•Suggest and organize team building activities.

Requirements:
•Excellent communication skills in both languages, Italian and English.
•Proven work experience as a team leader or supervisor
•In-depth knowledge of performance metrics
•Good PC skills, Office package and CRM system
•Strong leadership skills
•Organizational and time-management skills
•Decision-making skills
•Degree in Management or training in team leading is a plus.

TO APPLY FOR THIS POSITION:
1.Send your CV and Motivation Letter to: hr@alpha-soft.al
*CV without photos will be not taken into consideration.