Përshkrimi i punës

Mellon Albania, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2004 in Tirana, and offers leading front-end and back-end transaction solutions and services to organizations with strong consumer business.
Mellon Albania currently seeks to hire a Call Center Supervisor

Job description:
•Determines the techniques, support, equipment required for achieving the targets of the Call Center
•Support the CCS department to ensure delivery of department KPIs
•Set the objectives of the Call Centre (qualitative-quantitative)
•Sets the targets and assigns tasks among teams
•Responsible for achieving all quantitative, qualitative, financial and other objectives
•Functions as the main advisor both to the Company and the Customer

Requirements:
•Minimum 2 years of experience in a similar position
•Fluent English (oral & written)
•PC Skills (Specially Excel)
•Good task management and reporting skills
•Strong coaching, mentoring and development skills
•Strong communication and interpersonal skills
•Enthusiasm and target oriented personality
•Ability to work under pressure and to deadlines

The position reports to the Head of operations of Mellon Group.
The company offers an excellent working environment, good salary, training and career development.

Candidates wishing to apply should send their CVs, latest one week from the announcement of the advertisement, at:
Mellon Albania
Tirana, Albania

All the interested candidates should send a CV-s with photo in English to: ornela.qilimi@mellon.com.al, till 25.02.2017