Përshkrimi i punës

We are looking for an energetic, flexible and confident individual to join our Team!

Essential Job Requirements:
•Welcomes the guests upon their arrival in a friendly and caring manner
•Assists guests with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction
•Escorts guests to their room. For first time guests, explains hotel services.
•In the room, provides further explanations on facilities to ensure guest comfort during the length of their stay
•Handles guest requests in a polite and efficient manner, refers requests to relevant staff if needed to ensure customer satisfaction. Follows up when necessary
•Collects luggage from guest rooms and upon requests, stores guest luggage into the luggage storage room. Handles luggage with care until guest departure.
•Maintains visibility in the lobby entrance area and offers assistance to guests when sees them carrying their luggage on their own
•During the summer season is responsible for the swimming-pool area, control of clients using it and provide necessary service
•Is responsible for opening and closing the tennis field in cooperation with the reception department
•Fulfill various tasks assigned by the Front Office Manager, e.g. distribution of newspapers, mail at the premises of the hotel, etc.

Requirements:
Fluent English and Albanian verbal and written
A willingness and ability to serve our demanding clientele

Interested applicants may send their resumes with photo by e-mail to: human.resources.tirana@rogner.com
Or directly at the reception of Rogner Hotel Tirana
Tel.: +355 4 2 235035;
Fax: +355 4 2235050
www.hotel-europapark.com
www.rogner.com