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Job Title: Senior Specialist in Card & ATM Sector
Location: Cards & ATM Sector
Closing Date: 29 June 2017

We are seeking to recruit: Senior Specialist in Card & ATM Sector

Job purpose: Responsible for performing the debit and credit card operational daily activities. Supports the branch’ inquiries regarding cardholder requests.

Direct Reports to: Head of Sector

Main Responsibilities:
Receives and Controls all debit cards and credit cards applications
Assures application completion and accuracy and checks if it accompanied with the required documentation
Processes all debit and credit cards applications on the application system
Receives the cards which are delivered to Card Sector from the Processor
Delivers cards and makes sure that they are posted to the corresponding Branches and to the responsible persons and follows up the delivery
Provides requested information to the Head Office and Branches regarding debit and credit card operational matters.
Supports and controls the process of blocking, re-issuance and other modifications of debit and credit cards
Replies to Branches’ inquiries regarding customer requests and contacts customers when and if necessary
Supports the Branches and clients on issues under its responsibility and resolves operational problems and customer complaints that cannot be resolved at the Branch level.

The ideal Candidates should have:
Integrity, preciseness and confidentiality
Cooperation / Team Spirit
Communication
Organizational skills
Customer Service

Criteria to be fulfilled:
3-year experience in Card business
Good command of written and spoken English language
Good knowledge of MS Office (e.g. Excel, Word, Access etc)

How to apply:
Strong motivated candidates looking for a dynamic job and professional team are welcomed to apply by following these steps:
Send your CV only in this e-mail address: hr@abi.al
In the e-mail subject please specify clearly the Job Title.

Please note that only shortlisted candidates will be further contacted from our HR staff.

Publication date: 16/06/2017