Përshkrimi i punës

BWBalkans Sh.p.k., a company that operates in the VoIP Wholesale market, is looking for a neo-graduatein computer engineering as NOC Technical Support.

The resource will be responsible for providing support to Partners, testing, implementing new services and managing Trouble tickets of I and II levels. All this work must be done with maximum reliability in order to ensure efficiency and Customer’s satisfaction.
The candidate will have a training period where the following goals must be achieved at the end of the selection:
· In-depth knowledge of SIP protocol and VoIP platforms
· Control and resolution of TroubleTickets
· Interconnections with the new Partners
· Traffic and reports analysis
· Management of customers/suppliers requirements
· Communication with the Technicaland Commercial Team in order to identify opportunities and strategies to improve the service offered
· Defining carefully a problem and the possible solution, based on acquired knowledge

Requirements:
· Work experience in ITC (1-2years)
· Bachelor or Master degree (or inprogress), in Informatics, Computer and Telecommunication Engineering
· Knowledge of TCP / IP Networking
· Experience with VoIP switches(PBX, Asterisk, Freeswitch, etc.)
· Experience with Operative System Server/Desktop Unix-based.
· Good knowledge of Italian and English languages (Written / Spoken)

Optional:
· SIP protocol knowledge
· Immediate availability
· Cisco or similar certification

What Company offers:
• Trial and training period withthe possibility of employment with an indefinite contract
• Full time job

Please send us Curriculum vitae (PDF) in english via email to cv@bwbalkans.al, email subject: NOC support Technician