Përshkrimi i punës

As a new betting company in Albania we are looking for Call Center Assistant.
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Si njė kompani e re bastesh nė Shqipėri kemi hapur vendin vakant Asistente pėr Call Center.

Main responsibilities:
•Provide information to the company’s clients;
•Handling customers’ queries in timely and professional manner via phone;
•Providing technical assistance for products, websites, software, etc.;
•Meeting corporate standards and procedures for better quality;
•Meet predetermined personal and team targets;
•Keep the job knowledge up to date and strive for excellence;
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Pėrgjegjėsitė kryesore:
•Ofron informacion klientėve tė kompanisė;
•Trajtimi i pyetjeve tė klientėve nė kohė dhe nė mėnyrė profesionale pėrmes telefonit;
•Ofron asistencė teknike pėr produktet, faqet e internetit, programet kompjuterike, etj.;
•Pėrmbush standartet dhe procedurat e kompanisė me cilėsitė mė tė mira;
•Njohja e objektivave tė paracaktuara personale dhe ekipore;
•Pėrditsimi i njohurive tė punės dhe pėrpjekje pėr pėrmirėsimin e tyre;

Requirements:
•Fluency in Albanian;
•Previous experience in Call Center;
•Knowledge of MS Office, Windows and Internet applications;
•Excellent communication and multi-tasking skills;
•Team player with positive attitude;
•Results- and sales-oriented – an advantage;
•Availability to work on shifts;
•Speaking English is a plus;
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Kėrkesat:
•Rrjedhshmėri nė tė folur tė gjuhės shqipe;
•Eksperienca tė mėparshme nė Call Center;
•Njohuri tė aplikacioneve MS Office, Windows dhe Internet;
•Komunikim shumė tė mirė dhe aftėsi tė kryerjes sė shumė detyrave;
•Tė jetė udheheqės/e i/e grupit me qėndrim pozitiv;
•Rezultatet ne orentimin e shitjeve – pėrbėn njė avantazh;
•Disponueshmėria pėr tė punuar nė turne;
•Njohuri e gjuhės angleze pėrbėn avantazh;

All interested applicants are kindly asked to send their application composed of:
CV, in English language ideally by email at: career@universe.al or call @ +35544506060
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Tė gjithė tė interesuarit janė tė lutur tė dergojnė CV-tė e tyre nė gjuhėn angleze nė adresėn e emailit: career@universe.al, ose tė telefonojnė nė numrin e telefonit: +35544506060