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Job title: NMC Engineer

Department: Network Monitoring Center
Reports to: Head of the Department
Authorization: Management Board Date: January 2018

Job Description:
Member of a team of shift workers staffing the optical network monitoring centre, responsible for monitoring transmission systems and for carrying out proactive routines, maintenance tasks.

Duties and Responsibilities:
- Act as a member of the NMC shift team within the NMC Control Room.
- Perform troubleshooting on the network to identify the cause of the incident or problem.
- Follow the incident on trouble ticketing system.
- Help on troubleshooting the cause of the problem with other Engineering Departments.
- Report problems, SLA, KPIs to other Departments.
- Escalate the problems to specific technical department.
- Perform 1st level restoration of the service.
- Use the various management tools to monitor the Transmission systems managed from the NMC, in order to detect failures and alarms.
- Use the diagnostic and test facilities of the various management tools to localize the cause of the failure or alarm.
- Collaborate with Field Support staff, customers and in order to ensure that service is restored efficiently in line with Service Level Agreements, following a network failure or alarm.
- Perform proactive routines and maintenance tasks on the platforms and systems, as laid down in NMC Procedures and Practices, or as directed by NMC management from time to time.
- Ensure all fault information, and any corrective actions taken, are recorded in the Remedy Trouble Ticketing system.
- Participate on different trainings made by the departments.
- Follow the procedures prepare by the department.

Qualifications:
Bachelor or Master degree in Engineering or Computer Science

Work Experience:
- Formal training in telecommunications, or related subject, or relevant on the job experience, gained as an assistant technician within the NMC.
- A minimum of two year’s operational experience in a Network Management Center environment.
- Good technical training or on-the-job experience of switch, transmission or data networks.

Personal skills:
- Good interpersonal, organizational skills
- Analytical skills
- Work as part of a team
- PC skills

Knowledge:
- Knowledge of Network topology
- Sound knowledge of transmission principles
- Understanding of customer base & Service Level Agreements
- Knowledge of the NMC Fault processes and procedures
- Sound knowledge of the Remedy application

Note: Besides everyday work specified in this JD, employee has to realize extra work (For special occasions) given by his supervisor within the departmental profile.

The interested Candidates can send their CV-s in the following address hr@corp.tring.al within 20.02.2018 by specifying the position for which you are applying.