Përshkrimi i punës

We are seeking to hire candidate that are passionate, dynamic, customer focused with an eye for detail, result orientated and a team player, considering that often a guest's first impression of a property is the result of the Front Office Manager“s skills and abilities.

The Front Office Manager is responsible for the smooth operation of the Front Desk, Bell / Valet services, Security and the Airport Shuttle operation. The Front Office Manager will:
* Effectively train, coordinate and delegate duties to maximize the revenue, occupancy and guest services and employee satisfaction to the highest levels.
* To ensure the professional and effective running of the day-to-day front office activities in accordance with all The PLAZA Tirana Policies and Procedures.
* Oversee quality control measures to ensure front office standards are met.
* Ensure maximum efficiency in communications with the various departments involved in daily activities.
* Attend meeting to plan for upcoming events and groups.

Requirements:
* 2 years' experience as a Front Office Manager in a hotel / resort environment.
* Expert in usage of PMS MICROS FIDELIO OPERA.
* Expert in usage of online booking system and GDS.
* A guest service attitude and to be able to install that in all employees.
* Excellent organizational and time management skills
* Strong budgetary, forecasting
* Ability to consistently produce profit expectations
* Multiple language abilities written, reading and speaking; English and Italian are mandatory.

We offer highly formative experience in structured design 5 star hotel.

If you do fulfill all the mentioned criteria please send your application with a photo accompanied by all other relevant documentations that prove your qualifications and experiences to the email address: hr@plazatirana.com before 15-th of September.

Only suitable candidates will be contacted through phone or email address.