Përshkrimi i punës

Digicom Sh.p.k is looking to hire a qualified person for
Customer Experience Specialist position:

Responsibilities Include :
Strategically plan and develop customer experience, as well as follow and improve upon established processes.
Ensure discipline and organization in executing projects, while building and maintaining great relationships with clients, co-workers and vendors.
Communicate mission objectives effectively, both orally and in writing, and provide metrics to track performance and progress.
Interact with cross-functional disciplines, work collaboratively with team members
Map all of the customer touch points (pre, during and post) involved in maintenance visits and ensure that these key moments build customer satisfaction
Develop and maintain Customer Experience Standards, implement new initiatives, conduct audits to ensure alignment with the Customer Experience KPI, report on performance and drive implementation of any corrective actions
Ensure tracking of customer preferences
Ensure customer communications are well-managed and implemented consistently
Design and conduct product knowledge and practical knowledge information sessions for the employees
Monitor results of weekly NPS customer satisfaction survey and recommend/implement corrective actions to improve the customer experience
Develop and implement a standard customer experience
Participate in meetings to identify best practices
Conduct audits on first line structure
Provide feedback to company for operational improvements and implement

Preferred Qualifications:
Hold a Marketing Diploma (Bachelor or Master)
Have experience in similar jobs and position
Demonstrated ability to work productively on a team and to communicate and collaborate effectively
Experience in website and get to know Microsoft office

To Apply:
Applicants should send their CV at hr@digicom.al

Zyra Digicom shpk
Rr. Dervish Hima, Nr.1, Ada Tower,
Kati 1 ( ish TV Klan Zyrat)
Tirane, Shqiperi

hr@digicom.al
www.digicom.al

Cel. : +355 4 560 000